Multiple options: 1) Create a support ticket (fastest for complex issues), 2) Email contact@7azzani.com, 3) Use the contact form on our website, 4) Post in the Q&A forum for community help. Paid plans get priority response.

Free users: 48-72 hours. Basic: 24-48 hours. Pro: 12-24 hours. Enterprise: 4-hour response with dedicated support agent. Critical issues affecting service are prioritized regardless of plan.

Go to Support > Create Ticket. Select a category (Technical, Billing, Account, etc.), choose priority, describe your issue in detail, and optionally attach screenshots. You'll receive a ticket number for tracking.

Yes! Go to Support > My Tickets to view all your tickets and their status (Open, In Progress, Waiting for Response, Resolved, Closed). You'll also receive email notifications for updates.

Yes! Our Knowledge Base at Support > Knowledge Base contains helpful articles, tutorials, and troubleshooting guides. Search or browse by category. It's often the fastest way to find solutions.

Include: Detailed description of the issue, steps to reproduce, expected vs actual behavior, browser/device info, screenshots if applicable, your username/email, and any error messages. More detail = faster resolution.

Yes! After a ticket is resolved, you'll receive a satisfaction survey. Rate your experience 1-5 stars and provide feedback. We use this to continuously improve our support quality.