Refund Policy

Effective Date: October 7, 2025

Introduction

At 7AZZANI, we are committed to providing exceptional value through our premium subscription services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our paid subscription plans.

Subscription Plans Coverage

This policy applies to all paid subscription tiers:

  • Basic Plan - $9.99/month
  • Pro Plan - $29.99/month
  • Enterprise Plan - $99.99/month

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions. If you are not completely satisfied with your subscription within the first 30 days of your initial purchase, you may request a full refund.

Eligibility Criteria:

  • Refund request must be made within 30 days of the initial subscription date
  • Applies only to first-time subscribers (one refund per customer)
  • Account must not have violated our Terms of Service
  • Excessive or fraudulent usage may disqualify eligibility

Monthly Subscription Refunds

  • Pro-rated refunds are not provided for partial months of service
  • Cancellations take effect at the end of the current billing period
  • You retain access to premium features until the subscription expires
  • No refunds for months where service was actively used beyond the 30-day guarantee period

Technical Issues & Service Interruptions

We may issue refunds or service credits for significant service disruptions:

  • Extended outages lasting more than 24 consecutive hours
  • Critical feature failures that prevent normal service usage
  • Data loss incidents due to system failures on our end

Service credits will be calculated based on the duration and impact of the disruption.

Non-Refundable Situations

Refunds will not be provided in the following circumstances:

  • Account termination due to Terms of Service violations
  • Subscription renewals beyond the 30-day guarantee period
  • Failure to cancel before the next billing cycle
  • Dissatisfaction with features clearly described in our service documentation
  • Technical issues caused by third-party services or user error
  • Change of mind after the 30-day guarantee period

Refund Process

To request a refund, please follow these steps:

  1. Contact Support: Email us at support@7azzani.com
  2. Include Information:
    • Your account email address
    • Subscription plan and purchase date
    • Reason for refund request
    • Transaction ID or receipt (if available)
  3. Response Time: We will respond within 2-3 business days
  4. Processing Time: Approved refunds are processed within 5-10 business days

Payment Method & Processing

  • Refunds are issued to the original payment method used for the subscription
  • Processing times vary by payment provider (typically 3-10 business days)
  • For payment method issues, we may issue store credit or alternative refund methods
  • International transactions may have additional processing delays

Subscription Cancellation

You can cancel your subscription at any time through:

  • Your account dashboard under "Subscription Settings"
  • Contacting our support team
  • The payment provider's cancellation process

Note: Cancellation prevents future billing but does not automatically issue a refund for the current period.

Chargebacks & Disputes

If you initiate a chargeback or dispute with your payment provider:

  • Please contact us first to resolve the issue directly
  • Chargebacks may result in immediate account suspension
  • We may provide transaction evidence to dispute illegitimate chargebacks
  • Accounts with excessive chargebacks may be permanently banned

Free Trial & Promotional Offers

  • Free trials do not qualify for refunds (no payment made)
  • Promotional discounts are applied to the original purchase and cannot be refunded separately
  • Coupon codes cannot be refunded for cash value

Regional Variations

This policy may be supplemented by additional rights under local consumer protection laws:

  • EU Customers: 14-day withdrawal right under EU Consumer Rights Directive
  • UK Customers: Consumer Rights Act 2015 protections apply
  • Australian Customers: Australian Consumer Law protections apply

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will:

  • Be posted on this page with an updated effective date
  • Apply to future subscriptions and renewals
  • Not retroactively affect existing subscriptions unless required by law

Contact Information

For refund requests, questions, or concerns about this policy:

  • Email: support@7azzani.com
  • Response Time: 2-3 business days
  • Business Hours: Monday - Friday, 9 AM - 6 PM UTC

💡 Pro Tip

Before requesting a refund, consider reaching out to our support team. We're often able to resolve issues, provide technical assistance, or offer alternative solutions that might address your concerns while keeping your valuable subscription active.

Last updated: October 7, 2025 | This policy is part of our Terms of Service